On the GLO LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our services.

At On the GLO, we are committed to providing a personalized, professional, and transparent experience. Please review the following policies, terms, and disclosures prior to using this website or booking services.

Policies

Appointments & Booking

A valid card on file is required to reserve all appointments. Bookings are confirmed once your appointment is scheduled and all required forms are completed.

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Payment

Payment is due at the time of service.

For telehealth and wellness visits, payment is processed at the time of booking or prior to your appointment.

Aesthetic services are paid at the time of treatment.

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Cancellations & Rescheduling

We require a minimum of 24 hours notice for cancellations or rescheduling.

Appointments canceled within 24 hours, or missed appointments, will be charged in full.

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Concierge Model & Travel

On the GLO operates through a personalized concierge model. Travel fees may apply outside primary service areas and will be discussed at the time of booking.

A minimum service amount may be required for mobile appointments.

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Consultations

Aesthetic consultations are included with treatment. If no treatment is performed, a $100 consultation fee applies and may be credited toward a future visit.

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Refunds & Packages

All services are non-refundable.

Prepaid packages must be used within the specified timeframe and are non-transferable.

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Results

Individual results vary. No specific results can be guaranteed.

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Late Arrivals

Clients arriving more than 10–15 minutes late may have their appointment shortened or rescheduled.

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Communication

Between-visit communication is reserved for scheduling and brief follow-up questions. Ongoing care requires a scheduled appointment.

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Terms of Use

By accessing this website, you agree to the following terms and conditions. If you do not agree, please discontinue use of this site.

All content on this website, including text, graphics, images, and educational materials, is the property of On the GLO LLC and may not be copied, reproduced, or distributed without written permission.

Information provided is for educational and informational purposes only.

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No Provider-Patient Relationship

Use of this website does not establish a provider-patient relationship. A relationship is formed only after appropriate intake, consultation, and mutual agreement for care.

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Limitation of Liability

On the GLO LLC shall not be liable for any direct or indirect damages resulting from the use of this website or reliance on any information provided.

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Governing Law

These terms are governed by the laws of the State of Utah.

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Medical Disclaimer

The content on this website and services provided are intended for educational and informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of your physician or qualified healthcare provider regarding any medical condition.

Do not disregard or delay seeking medical advice based on information from this website.

Individual results from aesthetic and wellness services vary and are not guaranteed.

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Privacy Policy

On the GLO LLC respects your privacy and is committed to protecting your personal information.

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Information We Collect

We may collect personal information including name, email, phone number, and billing details when you submit forms, schedule appointments, or communicate with us.

Health-related information may be collected as part of providing services and is handled in accordance with applicable privacy regulations.

We may also collect non-personal data such as IP address, browser type, and website usage through cookies or analytics tools.

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How We Use Information

Your information may be used to:

• Schedule and manage appointments
• Provide services
• Communicate with you
• Send updates or marketing (if opted in)
• Improve website functionality
• Comply with legal obligations

We do not sell or rent your personal information.

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Third-Party Services

We may use third-party platforms for booking, payments, and communication. These providers maintain their own privacy policies.

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Data Security

We take reasonable measures to protect your information, though no system can guarantee complete security.

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Your Rights

You may request access to or deletion of your personal information by contacting us at:

jessjuber@onthe-glo.com

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Updates to This Policy

This policy may be updated periodically. Updates will be posted on this page.

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Contact

On the GLO LLC
jessjuber@ongthe-glo.com

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We are committed to providing thoughtful, transparent care and a seamless client experience at every step.